Why Trust Matters in AI and Why You Can Trust Intuist

Artificial intelligence has become part of everyday business, from customer conversations to data analysis. But as AI grows more capable, one question consistently comes up: Can we trust it?

At Intuist, we believe trust isn’t just a feature; it’s the foundation. Every product decision we make, every model we train, and every integration we offer starts with one principle: our partners must always stay in control of their data.

Here’s how we make that real.

Transparent Intelligence, Not a Black Box

A lot of AI tools work like a black box: you ask a question, get an answer, and have no idea where that answer came from. Whether for personal or professional use, that feels risky.  You need to know what your AI is referencing and how it’s making decisions.

That’s why at Intuist, we use our proprietary Retrieval-Augmented Generation (RAG) technology. In simple terms, it means the AI doesn’t guess or search the internet for answers. Instead, it responds using only the trusted materials you’ve provided, such as your documents, manuals, policies, FAQs, and knowledge base.

So when one of your teams or customers asks a question, the response is grounded in your trusted content, not random web data. This approach makes the AI more accurate, keeps your private information safe, and ensures that nothing leaves your control.

RAG is our way of giving AI both brains and boundaries.

Your Content, Still Yours  

We often hear a common worry: “If we train the model with our data, does that mean it becomes public or belongs to someone else?”

The short answer: absolutely not. When you use Intuist, your content stays yours.

We don’t mix your data with anyone else’s, and we don’t use it to train global or public models. Your data powers your private environment only, so your insights, documents, and proprietary knowledge remain confidential and under your ownership. Think of it like lending your AI a library card. It can read your books to answer questions, but it doesn’t copy them or take them home. When the session ends, the books are still on your shelf.

That’s what we mean when we say we protect both your content and your confidence.

Logs: A Record You Can Trust  

We believe accountability builds trust. That’s why every interaction on Intuist is logged, securely and transparently.

These logs create a full digital paper trail:

• What was asked
• How the AI responded
• Who accessed the system
• When changes or updates were made

However, it’s important to note that Intuist itself cannot see your conversations. We can’t monitor or read any of the messages exchanged between your users and your AI agents. Only the designated administrator of your organization’s account can access chat records if needed for troubleshooting or compliance.

Even within Intuist, our team has no access to chat data stored in restricted or unrestricted environments. All information is encrypted and controlled by you.

This approach ensures full visibility for you, without compromising the privacy of your users or the confidentiality of your content. We know that for regulated industries like healthcare, finance, or education, that kind of privacy protection isn’t just important; it’s required.

Think of logs as your AI’s private journal — one that only you can open, and important when you need to verify what happened.

Security That Meets and Exceeds Enterprise Standards  

Security isn’t something we add at the end. It’s woven into every layer of Intuist.

We protect your environment using enterprise-grade encryption in transit and at rest, strong authentication (like bearer tokens and SSO/SAML options), and regular penetration testing by independent auditors. We meet global standards such as Google CASA certification through our partner TAC Security and are actively pursuing SOC 2 Type 2 certification.

We also provide role-based access control (RBAC) and optional human-in-the-loop workflows, ensuring that sensitive actions or customer interactions can always be reviewed and approved by a human when needed.

The result? A system that’s both intelligent and accountable, smart enough to work autonomously, but still structured enough to meet your security and governance requirements.

Total Control: Your AI, Your Rules 

Trust also means choice.

With Intuist, you decide which model to use (we support multiple LLMs, including Gemini, Claude, and OpenAI), what data it can access, and how it should behave. If you ever want to remove data, you can, and when you do, it’s gone from your environment for good. We believe in giving you full ownership, full visibility, and full control. No surprises, no hidden training loops, no data reuse without your consent.

Because at the end of the day, your AI should work for you, not the other way around.

Why Our Partners Trust Intuist  

Our partners, from enterprise teams to global organizations, choose Intuist because we make AI adoption safe, transparent, and human-centered.

• We don’t just help you automate tasks; we help you protect your reputation.
• We don’t just deliver answers; we ensure those answers are rooted in truth and traceability.
• And we don’t just build technology; we build confidence that what you share stays secure, that your users are protected, and that every AI interaction can be trusted.

In Short 

• Your data stays private. We never use it to train public models.
• Your AI follows your rules. SOPs guide every action.
• You stay in control. Transparent logs show every step.
• Your security is verified. Enterprise-grade protection is built in.

Trust isn’t automatic; it’s earned. And at Intuist, we build trust every day.